FREQUENTLY ASKED QUESTIONS
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
We accept cash, American Express, Discover, MasterCard, Visa and 3 ways of financing, including no credit check financing.
Prices of items marked on sale apply ONLY to new purchases. We will not honor sale prices on previous orders.
In the unlikely event a competitor with a storefront in our normal trade area were to offer a lower price on an item we stock, Metroplex will meet or beat their price. Our promise to meet or beat any local competitors price will be based on the overall conditions of the sale (product is identical and in factory new condition, and inclusive of all fees, finance and delivery charges, method of payment, etc.), and must be verifiable.
Someone over the age of 18 must be home on your scheduled date to accept and sign for the delivery. We highly recommend it be the purchaser. If the merchandise has to be re-delivered because someone is not at home, additional charges will apply.
Yes, we can arrange for your order to be picked up at our location.
Yes, however, they will need the original receipt and a valid picture ID (such as a driver’s license).
Yes, we offer Room Group pricing.
We create designer displays for all products. You may substitute other tables, rugs, chairs or lamps to create the design that is just right for you, as long as these items are of equal value. Otherwise, additional charges may apply. Our trained sales associates are available to assist you in this process.
Damages do happen, but it’s okay! If an item arrives damaged, please send back with the delivery drivers. Also please notify us immediately. We are happy to replace the piece at no cost to you.
No. If you assist in the delivery and an item is damaged, this will void your warranty.
No. Our delivery personnel cannot move items in your home, for insurance purposes. Please have the area completely clear upon their arrival.
All items must be returned in their original packaging in order to be returned (paper or plastic wrapping, boxes, etc.)